Refund policy
Prints & Frames
All prints and frames are made for you, therefore all orders are final and cannot be returned or exchanged. We only accept exchanges if your frame was damaged upon arrival. Our shipping carrier requires a damaged order to be reported within 7 days of receipt, so please be sure to take photos and keep the print (as this may be needed to process your claim) and email us within this timeframe at aloha@sealightprintshop.com.
The Aloha Post Membership - The Aloha Promise
Refund Policy
We stand behind what we make. Here's exactly how our refund policy works.
If your very first Aloha Post doesn't move you to send a meaningful note, reach out within 14 days of receiving it and we'll refund your full membership — no questions asked, no hard feelings.
This guarantee covers your first shipment only. After that, your membership runs for the full term you chose.
The Aloha Post is a fixed-term membership (6 or 12 months), not a cancel-anytime subscription. Because you've committed to the full term — and we've committed to delivering it — we do not offer refunds after the first card. If you chose to pay monthly, your remaining monthly payments continue for the length of your term.
Your membership does not auto-renew — it simply ends when your term is up. To request a cancellation for exceptional circumstances, email us and we'll do our best to help.
If your order is lost in transit or arrives damaged, we'll make it right. Depending on the situation, we'll send a replacement or issue a credit. Just reach out and we'll take care of it.
Contact us: aloha@sendyouraloha.com
If the membership was purchased as a gift, the same policy applies. Refund requests must come from the original purchaser.
Email us at aloha@sendyouraloha.com with your order number and a brief note about the issue. We respond within 2 business days.
Last updated: June 2026 · The Aloha Post by Sea Light Print Shop · Hawai'i